Trouble logging in - Guild Wars Forums

~ Dan ~ · Jul 13, 2013, 10:11 AM // 10:11

Hi all,

I've got the desire to play again after a long absence. The hurdle is getting past the security question. I'm pretty sure I remember my character name, however it was a Dervish. My question is, if I'm trying to login without Nightfall installed, would the character not appear? (and thus stop me logging in even if I have the password and char name correct?)

MaxBorken · Jul 13, 2013, 10:20 AM // 10:20

No, the login is account based.

Once you have logged in (I assume after a re-install or new computer?) it'll start to download any expansions or updates associated with your account.

Max

~ Dan ~ · Jul 13, 2013, 10:23 AM // 10:23

I see. I've contacted GW support through the link on the website. Are there still people operating support though?

ultimak719 · Jul 13, 2013, 08:15 PM // 20:15

Yes. If you created a support ticket and hooked up your account to an email account you will receive an email in about a business day, maybe faster.

Jul 13, 2013, 10:11 AM // 10:11	#1
~ Dan ~ Forge Runner Join Date: Dec 2006 Profession: D/	Trouble logging in Hi all, I've got the desire to play again after a long absence. The hurdle is getting past the security question. I'm pretty sure I remember my character name, however it was a Dervish. My question is, if I'm trying to login without Nightfall installed, would the character not appear? (and thus stop me logging in even if I have the password and char name correct?)

Jul 13, 2013, 10:20 AM // 10:20	#2
MaxBorken Furnace Stoker Join Date: Jul 2009 Location: London UK Guild: Teh Academy [PhD]. Officer. Gentleman Profession: W/N	No, the login is account based. Once you have logged in (I assume after a re-install or new computer?) it'll start to download any expansions or updates associated with your account. Max

Jul 13, 2013, 10:23 AM // 10:23	#3
~ Dan ~ Forge Runner Join Date: Dec 2006 Profession: D/	I see. I've contacted GW support through the link on the website. Are there still people operating support though?

Jul 13, 2013, 08:15 PM // 20:15	#4
ultimak719 Frost Gate Guardian Join Date: May 2011 Location: Maryland Guild: Gods of Legendary Destroyers [GOLD] Profession: A/	Yes. If you created a support ticket and hooked up your account to an email account you will receive an email in about a business day, maybe faster.